Is there such a thing as too much business? We would say no, especially when so many companies are struggling. The challenge, however, is to manage the growth and to build responsibly without compromising quality. In our industry, everyone wants to get their carpets and upholstery cleaned just before the holidays, and we have been booked up through Thanksgiving for almost 2 weeks. We could ask our technicians to do twice as many jobs as they typically do, but we refuse to have them hurry through a job. We could work seven days a week, but we decided when we started that we will only work Mondays through Saturdays. So we are now turning away some business because we are near capacity, even though we recently added two new trucks and the CleanCrafters team to our company. We are managing our growth by only adding well trained, experienced staff and making sure they have the right equipment and the time to do the job right. We know that we will continue to grow by maintaining the service level that we have become known for. Of course it is hard to tell a potential client that we cannot service them for a few weeks, but we must be doing something right… we hear much of our competition is having a very slow season, and we are working hard just to keep up. We are grateful for our growth, and for loyal clients like you that keep us so busy. We want to wish all of you a very happy Thanksgiving holiday season and look forward to seeing you soon.
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