For the amount of clients we serve and the sheer volume of carpet we clean it has always puzzled me how few times we get questions about the warranty that comes with a newly purchased carpet. Because carpet represents a significant investment of money, it stands to reason that you’d like to know the basics of carpet warranties. An even better approach would be to know what types of warranties are available to you before you purchase your next carpet.
All major carpet manufacturers that sell residential carpet have some type of warranty coverage on the products they sell. Carpet mills such as Shaw, Mohawk, Beaulieu, Royalty, Fabrica, Interface, Karastan, Masland and many more have created warranty coverage for their carpets with familiar names such as Stainmaster, Wear-Dated and Caress to name just a few. Each of these warranty programs share a lot of similar elements that universally apply:
If you’ve come to the point where you feel filing a warranty claim is your only option, there is a certain protocol you’ll be asked to follow. It all starts with the carpet retailer where you originally purchased your carpet. They’ll pass your claim onto to the carpet mill who will assign it to a local, IICRC certified, inspector. The inspector will come to your home to determine what the cause of the issue is and if you have a valid claim.
In our experience most issues that were deemed to be a valid claim by a carpet owner get denied by the carpet mill. And a lot of times the issue at hand is indeed not the fault of the manufacturer and is a case of improper or even the lack of cleaning at all.
Ultimately, when a carpet is made and sold it’s the goal of both the retailer who sold you the carpet and the manufacturer who made the carpet that you’re happy with your purchase for the long-term. What they have found is that cleaning (or lack thereof) related issues are by far the most common source for complaints and warranty claims.
I hate to sound self-serving by agreeing with their conclusion. However we see it everyday in our business. The regular cleaning of your carpet will avoid potential big problems down the road and ultimately leave you happier with your carpet.
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