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• FAQ
  • What is Empowered Water™?
  • Do you move furniture?
  • Is the carpet wet after the cleaning?
  • What is considered a “room” size?
  • Do you have a guarantee? What does it cover?
  • Can I include other items in the three room special, such as a couch or stairs?
  • Is a protector applied to the carpet?
  • How do you treat pet stains and odor? Is there an extra charge for the treatment?
  • Can I decline pet stain treatment if it is recommended by a technician?
  • Can you do carpet repair, stretch, and dye work?
  • What about area rugs? Can you clean them in the home or do you take them off-site?
  • What are the black lines around the baseboards and under doorways?
  • Do you clean air ducts? What is the cost?
  • What other services do you provide?
  • Can you clean my house if I live in a high-rise building?
  • How close do you need to park to my house to do the work?
  • I live on the second floor of an apartment building, can you reach my doorway?
  • Do you offer any in-home cleaning products I can buy?
  • What areas do you service?
  • What days are you open?
  • Can you give me an exact time for when I can expect your technician to arrive?
  • Do I have to be home for the cleaning?
  • What should I do before ZEROREZ® arrives for my appointment?
  • Is there a discount if I schedule on the same day as my neighbor?
  • How often should I get my carpet cleaned?
  • Do you provide free quotes? What kinds of payment do you accept? How am I billed?
  • Do you sell gift certificates?
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