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Pet Urine – What To Do?

October 13, 2014

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We love our pets most of the time, but when they have an accident in the carpet, it is a headache!

Pet urine stains are effected by many things, including food ingested, health of the animal, medications, etc. When urine comes out of the body it is very acidic but becomes alkaline as natural occurring bacteria digest the protein residue in it. The byproduct of this digestion process is ammonia which generally creates a strong odor. To remove urine we need to pre-treat it to make it water soluble in order to remove the urine residue. There are, of course, many consumer products available to treat pet urine accidents. Unfortunately, they generally just neutralize the urine with an enzyme chemical, but of course they do not eliminate the urine itself.

At Zerorez, we offer three levels of pet urine removal, depending on the severity of the problem:

Basic Urine Pre-Treatment – We always recommend the Complete urine removal treatment, but there are times when the client prefers the basic service. We pre-treat the spot with a urine neutralizing product to make the urine water soluble, then flush out the urine and pre-treat solution utilizing a carpet wand and hot water extraction to remove as much of the urine as possible from the surface yarns of the carpet. This will NOT always eliminate the odor coming from the carpet pad underneath the carpet, and in fact may reactivate the odor when the moisture comes in contact with the padding, but it will certainly yield a more sanitary surface. The Basic urine treatment is less expensive than the Complete treatment and may be appropriate if the main concern is a sanitary surface and odor is not a big problem.

Complete Carpet and Pad Treatment – This is especially worthwhile if there are small, saturated areas. We use a 12” x 12” tool called the “claw” which is placed directly on the soiled area. A neutralizing solution is poured on the soiled areas and then around the edges of the “claw”, and the solution is then suctioned through the pad, carpet backing, yarn of the carpet, and up through the face of the “claw”. This is followed by several rinsing cycles to extract all of the pre-treat solution from the pad, carpet backing, and surface yarns.  This accomplishes a complete rinse of the carpet and is the most effective way to eliminate most of the urine residue, but it still may not extract all of the odor coming from the subflooring underneath the carpet. Of course this process is more extensive and is therefore priced a bit higher than the Basic service, but it is a very effective way to purge carpets and padding of pet urine.

Full Restoration – In cases where there are large areas saturated with urine, a more permanent solution may be required. In this case, we disengage the carpet, remove and replace the pad, treat and seal the sub floor, then treat and clean both sides of the carpet before re-installation. Sometimes even tack-less strips, drywall and baseboards will need to be treated.  In some cases this may actually be more cost effective than the Complete Carpet and Pad Treatment because we are treating a large area at the same time rather than charging to sanitize multiple areas one at a time. By the way, none of these treatments guarantee to fix discoloration of the carpet fibers since they may have been damaged or altered by the urine.  But the sooner you remove the urine soiling, the less likely that discoloration will become permanent.

While it would be wonderful if we could just spray on a magic solution to eliminate the problem when our four legged friends have an accident, that is just not possible at this time.
You can be sure, however, that Zerorez is ready to help you with the most appropriate solution when your pets surprise you with a little or big accident!

Stanley Cup Winners: LA Kings, Zerorez Socal Royal Treatment Winner

June 30, 2014

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Join Zerorez Socal on a visit to the winning participant in the LA Kings Royal treatment at the Drake’s home!

Do you want your home Zerorez'd? We are professional carpet and surface cleaners with experience serving all of Southern California - including:
Orange County, Los Angeles County, Ventura County, Riverside County, San Bernardino County. The LA Kings Ice Crew are sponsored by Zerorez Socal!

Southern California Bloggers Dish on the Zerorez Experience and Detoxing their Homes!

June 12, 2014

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Earlier this year Zerorez Socal partnered with the Bookieboo Network in a blogger challenge that brought in over 70 blogs based on the experience of having their homes Zerorez’d! Bloggers in Southern California had the opportunity to get a fresh start. Here are some blogger highlights from this wonderful campaign:

Addicted2Savings4u states: “Since we tend to detox our bodies with water why shouldn’t we do the same with our homes.  We’re in our homes more than any other place and it needs to become top priority to detox.  Zerorez has listed 10 ways to detox your home on their site here and I’m loving every single one of them.  We had our floors cleaned by Zerorez recently and I can’t believe all the filth is gone.  It was the first step to detoxing our home and now we’re starting with a fresh canvas.  The floors are so clean my daughter can now crawl on them without touching anything gross.  See my first post about the 5 second rule of Zerorez here.”

She was so excited she tweeted a before and after of her wood floors here:

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Justglowingwithhealth.com  was surprised at our ability to clean her outside area rug. “They cleaned a very old throw rug that we have had for years and used in the patio.  I didn’t think there was any hope for it, but obviously I didn’t know Zerorez.  I’ll let the pictures do the talking.

 

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OC Mom Blog had this to say: “I don’t use a housekeeping service because I refuse to use cleaners that contain chemicals in my household. Since all of the food that goes into my kids body is pure and organic, why would I want the environment that they live in to be surrounded by chemicals?I make all of our household cleaners, and I was hesitant about having a professional carpet cleaner come into my home, until learning about ZeroRez. They claimed to clean my carpets without the use of any chemicals – just steam and their patented high pH alkaline water (EMPOWERED WATERtm) – too good to be true? That’s what I thought too.” Just view the before and after of the stairs.

 

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And of course these awesome bloggers were not afraid to drink Zerorez’s “empowered water.” Luckily we caught some of these fun moments on camera!

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We’ll be posting more highlights from these amazing bloggers shortly! To view our Facebook album of great photos go here.

LA Dust Mite Solution: Green Carpet, Upholstery, Mattress Cleaning

June 12, 2014

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Dust mite problems in So Cal

Top 10 creepy details about dust and dust mites?

1. The average six room house carries 40 pounds of dust a year.

2. Up to 2000 dust mites can live on one ounce of carpet!

3. Dust mites like to eat dead skin from pets and humans.

4. The average person can shed enough skin a day to feed a million dust mites.

5. In the spring dust mite problems can turn into infestations and not cleaning correctly can make it worse.

6. The Fall and Winter months are a particular problematic, as we close up our houses and the concentrations of dust mites and their feces increases inside.

7. Dust mites are at their multiplying peak during warm humid weather.

8. Dust mites are not parasites; they don’t bite, sting or burrow into our bodies. But the harmful allergen they create comes from their fecal pellets and body fragments.

9. Approximately 1o% of Americans exhibit allergic sensitivity to dust mites.

10. Dust mites are a major cause of asthma and allergies; especially for children and the elderly.

Are dust mites causing you problems in your Southern California home? LetZerorez Socal do some dust mite clean up for you and give you a fresh start!

Before and After: Zero Carpet Residue in Southern California

June 12, 2014

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Zerorez Socal cleaning uses “just” water, so there is no soapy residue left behind to attract new dirt and pollutants. And it is truly “green” for people including kids and pets, because it is “just” water. In fact many of our clients and technicians show your just how safe the solution is by drinking the water. We are the guys that drink the water and the zero residue truly green clean experience in Southern California.
Read our Yelp Reviews: http://www.yelp.com/biz/zerorez-irvine-4

Before and After Green Carpet CleaningBefore and After Carpet Fiber DetoxBefore and After Tile and Grout Green Cleaning SocalBefore and After Carpet Cleaning LA

Zerorez Socal Gets the Dirt Out of LA Family Heirloom

June 12, 2014

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Area rug cleaning

Take a look at this 100 year-old old rug! You wouldn’t believe the dirt we were able to get out of this beautiful family heirloom. We were able to get the dirt out and leave zero residues.  Do you have a family heirloom that you’d like us to clean? Don’t chance your precious belongings to harsh chemicals!

Zerorez Socal’s YouTube Video Highlights

April 14, 2014

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Join www.zerorezsocal.com on a visit to help Orange County German Shepherd rescue to take care of some pet stains!

Join www.zerorezsocal.com on a visit to the winning participant in the LA Kings Royal treatment at the Drake’s home!

We have been shooting video of various subjects, and we would like to share them with you.  Some are amazing, and some are just fun. Click below to see what we have been up to:

Have you ever heard of the 5 second rule?  Ruby is one of the cutest little girls we have ever seen, and she thinks the 5 second rule absolutely applies to gummy bears!

This one is disgusting!  Watch Larry extract a gallon or two of pet urine from below the carpet surface. Poor quality, but watch for the telltale “flash of yellow.”

Luc and Stacia Robataille (of the LA Kings and Ice Hockey Hall of Fame) invited us in to their home to clean things up. Stacia give Zerorez Socal a great big “WOW!”

Everyone loves their hardwood, but almost no one knows how to maintain it – watch Gabriel describe some of the tricks of the trade.

Technician Eduardo cleaned at the home of one of the LA Kings Ice Crew, and other team mates cheered Zerorez Socal on as well.  Lucky, Eduardo!

We will continue to add to these videos, check back to see what is new at ZerorezSoCal on our YouTube channel!

 

Zerorez Socal’s FAQs and Customer Feedback Survey

February 13, 2014

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People often ask Zerorez® technicians if we are really different from traditional carpet cleaners.  It seems almost too good to be true that we can clean with water (even with our modified alkaline water solution) and still be effective.  And of course there are some people in the industry who reject newer technology and methods that they are unfamiliar with.  So here are the facts, and you can decide:

Q.  Is Zerorez® safe?

A.  Yes.  Zerorez® uses a new technology for cleaning. Rather than loading carpets, upholstery, and other surfaces with detergents or other chemicals we use a modified alkaline water to clean with. We say we are the guys that drink the water®”, and by that we mean that the solution we clean with is so safe and pure we can actually drink it!

Q.   How do you make your cleaning solution?

A.  We soften the water with an industrial softener which removes hard water minerals and impurities and then run it through a special generator. The generator uses a low voltage current and platinum plates to “split” the water molecule into both acid and alkaline solutions. We do not add chemicals or other additives, and the process creates a pure alkaline water cleaning solution that is both safe and effective.

Q.   Do you use pretreatment products in your cleaning process? 

A.  Yes, we often use a soap-free product called Chem-Free® that is heavily diluted with our alkaline water to pre-treat especially dirty surfaces. Chem-Free® brightens fibers and emulsifies soils and keeps them in suspension so our alkaline water rinse can quickly and easily remove soils without the risk of over-wetting the carpet. Chem-Free® is absolutely safe and soap-free and is rinsed away during the cleaning and rinsing process.  In addition, if there are areas that need special treatment such as pet stains, wine, or ball point pen, for example, we will use products especially designed for those problems.  Of course they will only be used in the specific areas that require treatment, not throughout the entire house, and will also be rinsed away during the cleaning process with our alkaline water solution.

Q.  Does Zerorez® really work? Is this just a marketing gimmick or the real deal?

A.  This, of course, is the most important question.  Yes, the Zerorez® cleaning solution is safe enough that we can drink what we clean with.  But when discussing the efficacy of Zerorez® we prefer to let our clients speak for us rather try to convince you with our own opinions. 

In a survey taken in June of 2013, we asked over 12,800 ZerorezSoCal® clients the following questions:

1.  Do you believe that Zerorez® alkaline water soap-free cleaning is more effective than traditional soap and chemical based cleaning?  93% responded “yes”.

2.   Are you more or less likely to refer Zerorez® to friends and family than you were a traditional soap or chemical based cleaner?  96% responded “more likely”.

We recognize that there can be differences of opinion about how best to keep your home safe and clean.  But we believe the customer is the best one to make that decision, and they seem to be saying loud and clear that Zerorez® truly is the “right way to clean.” 

With a 92% repeat rate, our clients choose Zerorez® again and again. That is an amazing endorsement of this unique process!

And finally, one last thing for you to consider:

Q.  Can anyone else use the same process for cleaning that Zerorez® does? 

A.  No, the process of cleaning carpet and upholstery using a high pH alkaline water solution is patented.  No one else can make that claim or clean the way we do.

Many Thanks to Our Call Center Professionals

January 14, 2014

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Whitehouse Restaurant in Anaheim

December 13, 2013

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KFI host Bill Handel at the Whitehouse Restaurant

There are hundreds of homeless families in Southern California who need a place to live.  Many stay at low cost motels on a daily or week to week basis, but of course the motels do not have kitchen facilities, so the families have to scrounge for a way to feed themselves and their children.

For the last several years, Bruno Serato, owner of the Whitehouse Restaurant, an Italian steak house in Anaheim, California has taken it upon himself to feed the children of these families out of his own pocket (and now with a little help from the community!)  At this point Bruno is serving 600 dinners every night of the week, and has served over 1/2 million dinners in the last several years to hungry kids making their way to his restaurant.  Kudos to Bruno and his staff!

Once a year KFI, a radio station that Zerorez advertises on, does a live remote broadcast from the Whitehouse restaurant to help raise funds and take food donations in to help Bruno cover some of the costs of the nightly meals for these “motel kids”.  Yesterday, December 12, 2013, KFI host Bill Handel did his annual show from the Whitehouse restaurant, and some of the Zerorez guys dropped by and visited with him after the broadcast. Bill took time to sign a special photo for ZerorezSoCal owner Jeff, mentioning that Zerorez cleans carpet and upholstery, as well as hard surfaces such as stone, tile and grout, concrete, and hardwood (not sure why that is a surprise to Bill!)  Zerorez left their food donation for the Whitehouse restaurant and promised the General Manager, Sylvano Ibay, they will be back after the holidays to clean the restaurant carpet and laminate flooring as a way to help Bruno and the Whitehouse restaurant in this very worthy cause.

We salute Bruno and his staff for the wonderful work they are doing, and wish them continued success and happiness in providing delicious warm meals for the kids they serve.

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Zerorez Southern California 17815 Sky Park Circle, Suite A, Irvine, California 92614 Tel: 1-866-937-6739
Carpet Cleaning Services in Los Angeles County, Ventura County, Orange County, San Bernardino County, and Riverside County.

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