July 10, 2015
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Folks who call Zerorez® about having their carpets and area rugs cleaned are often worried about how much it will cost, and they want reassurance that the price they hear on the phone is the price they will pay when we come to clean their home. We can surely sympathize because no one wants to be surprised when it comes time to pay the bill, no matter what the product or service is that they are seeking. At Zerorez we are very upfront with quotes we provide over the phone, so it seemed strange to us that there was so much confusion regarding what people were hearing when they called other service providers.
We decided to look into the matter to see why so many people were telling us about bad experiences they have had in the past, and here is what we discovered:
There are a LOT of carpet cleaners who will do anything to get in your door! These are the “Low-Ballers,” and generally their only marketing tool is low price, then they twist your arm to buy additional products or services when they come to your house and the price goes way up. The price may seem low at first, but that is not what you end up paying. If you insist on the initial low advertised price, the work will probably be inferior. The reality is that no carpet cleaner can clean a whole house for $59.95 (or whatever the low-ball price is) and be able to stay in business for long. Low-Ballers count on “upselling” and big price increases, no matter what they initially quote over the phone. There is truth in the adage that you “get what you pay for.” And the biggest complaint we heard about Low-Ballers was that customers would end up in unpleasant in-home confrontations with these types of service providers.
You’ve seen them forever. They offer BIG savings of 30%, 40% or even 50% off. The question is, off of what? Often their “40% off” price is year round and highly inflated. So 40% off of a price that has been raised by 50% is not a deal, it is a big price increase! If they can’t tell you the actual price for a service, hang up! In carpet cleaning, as with any other discount offer, you need to know the starting price before you can even begin to decide if a discount is really a discount!
Bait and Switchers
These service providers are a lot like Low-Ballers, but they use a trick called “bait and switch.” They quote a low price and set the appointment with you, then when they arrive they announce that you scheduled the basic service, but because of certain conditions, such as your carpet is extra dirty, or it is the wrong type of fiber, or the fibers are damaged, you need the upgraded service which costs twice as much. Since they are already there, and because you don’t want them to do a bad job, you switch to the higher priced service. Some Bait and Switchers offer a Silver, Gold or Platinum service, or something like that. It’s kind of like offering you a lousy job, an okay job, or a good job! Why would anyone want to pick the lousy job? And at the end of the day, you are not sure there is really any difference between the three services anyway!
Some companies offer free, on-site quotes. They send the technician out to your house, ready to close the deal and start working. They know that people often feel uncomfortable saying “no”, and the in-house technician can be more persuasive in person. And of course they also know that people will often just want to be done with it and will agree to get the work done because the tech is standing there waiting to get going.
Doll House Cleaners
Most folks have no idea how many square feet of carpet they have. So when a cleaner says they will clean 3 rooms of carpet for only $39 dollars it sounds like a great deal. But if you look in the small print, you will see that they consider a room to be 75 square feet of carpet or less. Then when they arrive they announce that your rooms are much larger than the quoted rate, so your standard 10 foot by 12 foot rooms will actually cost twice as much! Not nice!
How Zerorez Prices Their Services
1. We feel that our customers deserve an honest answer and an honest quote. First, we quote on the phone so you don’t have the discomfort of having someone standing in your living room pressuring you to decide to get going.
2. When our customer service representatives quote a price on the phone, that is the price you should expect to pay! We generally offer a three room carpet cleaning special, and the rooms can each be up to 200 square feet, which accommodates most rooms (a large 12’ by 15’ room is still only 180 feet), so there is almost never an additional cost for a bonus sized room.
3. We never use a “Silver, Gold, or Platinum” or “good, better, best” system. Each time we clean, we use the best, most technologically advanced and environmentally friendly process available to make things come out just right. We feel that most people will respect our realistic and fair price for the work that is contracted for.
4. Finally, when we say a three room carpet cleaning service will cost $199, it will cost $199. It is that simple. No percentage discounts to wonder about, no fear that the price will double after the tech is in your house. You know exactly what to expect when you schedule with Zerorez!
Please note that there really could be special circumstances that need to be addressed, and your call center expert can help with that. For example, if you schedule carpet cleaning and you see that our soap free process really is better and your technician is doing a wonderful job, you may decide to have him clean additional rooms, or a couch and love seat, or even a tile floor.
The technician will be happy to do additional cleaning that you request if they have sufficient time in their schedule, and of course that will increase to cost from you initial quote because you have changed the size or scope of the job. That is not bait and switch because you are in charge and can decide exactly what extra services you want to add. But if you are only interested in having the service done for which you were quoted you won’t get any arguments from us and there won’t be any haggling over room size, extra dirty carpet, or other bait and switch tactics you may have experienced in the past. We are simply anxious to make you happy that you have chosen the best cleaner and the most advanced cleaning technology available.
Also, if there are pet urine stains or other “biologics” in your carpet that need to be treated that are outside the scope of a regular carpet cleaning, these too will be at a higher cost because not everyone has these issues. Our call center can only estimate the cost because the technician will have to determine what needs to be done and how extensive the treatment must be, but they will recommend the least expensive option that will actually take care of your problem. Once again, you are in control because our technician will review all of the options with you along with the price for each before undertaking any additional work.
We hope this helps when you are looking for a carpet cleaner that is honest and straightforward in cleaning your carpets, upholstery, area rugs, hardwood and tile or stone floors. And remember, you can always check our website for the monthly special we have going, or call and talk to one of our friendly call center representatives to learn about any other specials we might have coming up.
We look forward to serving you with the most amazing, soap-free cleaning process ever! And remember, Zerorez truly is the right way to clean!
July 2, 2015
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People often ask us if the Zerorez® process really is different from traditional carpet and surface cleaning, and if we can really deliver on our promise of a “no residue” clean. We understand the skepticism and admit our claim seems almost too good to be true. And yet, our process really works! Here’s why:
For years, carpets, rugs, and upholstery were cleaned using soap, detergent, or some other chemical surfactant. The technician squirted in the chemical “soup,” worked it around, and then tried to rinse and suction it out. The result was generally “crunchy”, sticky, soapy residue left in the fibers that attracted dirt and contaminants, resulting in chemical laden fibers and quick re-soiling.
Our patented process is completely different from every other cleaner out there. The cleaning solution we use needs no soaps or surfactants, and it is so pure we can actually drink it! Are you wondering how this actually works?
We run softened, purified water through a special generator that has platinum plate membranes, and we apply a low voltage charge to the water. The effect is to split the water molecule into two types of water molecules. One is a low pH disinfectant molecule (though still a form of water), and the other is a high pH alkaline water cleaning solution (that we can actually drink) that is a super effective cleaner and degreaser. This alkaline molecule is essentially water and salt, but the alkaline properties make this an amazing cleaning agent (our solution is about 1,000 times more alkaline than soap), and the molecule itself is much smaller than tap water molecules, so it penetrates and purges carpet and material fibers more easily and effectively than traditional soap solutions. And since we don’t add soap or other chemical products to our cleaning solution, there is absolutely no concern about residue that can stay in the fibers to attract new soiling or cause worries about chemical sensitivities your family may have.
The result is soft, super clean fibers and fabrics with no residue, no chemical leftovers, and carpets, rugs, and upholstery that stay clean much, much longer. It costs more for us to clean this way and the high tech equipment we use is expensive, but you can have peace of mind knowing that there are no chemicals left in your carpet to worry about, and because surfaces stay clean significantly longer, you get a better value for your cleaning dollar.
Next time you wonder if Zerorez really is different from the old-fashioned cleaners out there, just remember “It’s the water!”
June 26, 2015
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By Eric Bollmann of ZerorezSoCal
We all love our dogs and they can do no wrong. Or can they? Actually they can and they do it a lot! It can be a variety of scenario’s: Your dog is well trained, never goes on the carpet and has a one-off accident. Or how about this one; your neighbor’s dog comes over for a friendly visit and decides to put a mark on the corner of your sofa. Or your best friend brings over her lap dog, who promptly decides to sit down on your carpet behind the sofa. And you don’t even notice it until a day later!
YouTube link: https://www.youtube.com/watch?v=vFIMoPMf0U0
You know the drill; a wad of paper towels gets put down and you start putting your foot on it and apply some pressure to absorb the urine into the paper. You turn the wad of paper towels to find a dry spot to absorb some more off the carpet. For a lot of folks this will end the spot cleaning adventure and they think they’re done. Some of the more ambitious amongst you will start hunting for that pet treatment product they bought six months ago at Petco.
The description on the bottle really made it sound like it would single handedly solve all the pet accident problems you’d ever face. Aha, you found it! Right where you didn’t remember putting it. In the laundry room utility cabinet.
Now you get to work on phase two of your pet treatment routine; dousing the spot with your pet miracle treatment and blotting to get it back out. Repeat if necessary and you’re done! Or are you? How much urine and cleaning residue have you left behind that’s going to give you troubles later. Ever wonder where those mystery stains come from?
You see there are two distinct challenges when it comes to dog urine.
1. The stain that you see that represent the proverbial “tip of the iceberg”, and….
2. The urine that went into your carpet and possibly into your carpet pad and that can and probably will smell.
Let’s first set some quick ground rules. The size of your dog and the gender of your dog play a big role in your chance of a successful outcome of your DIY endeavor. Obviously the bigger your dog, the bigger the accident the more there is to clean-up. A Chihuahua by its mere size will make smaller puddles then a Golden Retriever. Enough said.
A dogs gender will significantly affect how the urine gets onto the carpet. Typically a female dog will squat on the carpet and quite literally force the urine to deeply penetrate into the carpet. And this is where size really matters. Envision a female Golden Retriever relieving herself on your carpet. As you can imagine it not only will get into your carpet, it will also penetrate your carpets backing and end-up in the carpet padding underneath and possibly even onto the sub-flooring underneath. Male dogs on the other hand are out to mark territory. Most often they will find a piece of furniture, a door jamb or something else to lift their leg against. Which can create issues all its own but for the sake of brevity I’ll digress.
There is one additional item that I almost forgot to mention; It does make a significant difference if your dog is on medication or was dehydrated when the accident happened. In these cases there can be additional chemicals in the urine as well as the fact that it’s more concentrated. In these cases the capacity of your dog’s urine to permanently stain your carpet is greatly enhanced.
After all this talk about how your dog’s urine get onto and into your carpet, you’re probably ready to get down to the business of actually removing it from your carpet. Here’s a short list of supplies I’d strongly suggest each dog owner have handy in the case of an unexpected accident:
• A small (1 gallon) wet/dry or shop vacuum. (readily available from various retailers for about $25-$35).
• White vinegar + Water mixed at a 1:4 ratio
• Paper or terry-cloth towels
The most important tool in your arsenal is your wet/dry vacuum to be able to vacuum up liquids off the carpet. This way you prevent pushing the urine deeper into the carpet then it already is. The most effective way is to have a cup with plain tap water that you gently pour onto the urine spot. Give it 10-15 seconds to penetrate and make sure you pour enough so it covers the size of the original stain. Now turn on the vacuum (make sure its one designed to suck-up liquids – I don’t want to be responsible for any burnt-out vacuum motors) and start sucking-up the water until you have it all recovered. Did all the urine come out? If not, mix-up a solution of 1 part white vinegar to 4 parts water and repeat the procedure. The acidity of the vinegar may help in getting that last bit of urine out. Suck it as dry as you can and follow it up by dabbing your carpet with a paper or terry cloth towel. Voila you’re done! You can see the process on Youtube along with other interesting videos at: https://www.youtube.com/watch?v=vFIMoPMf0U0
Now if you found that it didn’t work for you or you know you need professional help, don’t hesitate to call us at 866-937-6739.
April 17, 2015
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It’s April, and you know what that means: Spring is here! And that means it’s time for a deep clean. Yes, spring cleaning is a chore. It’s a bummer. If it was any fun, it wouldn’t be something we dreaded doing all year. But there are ways to make it less taxing and more rewarding. No, really.
Here are the top tips for getting your house spring clean this year and possibly even enjoying yourself along the way.
- Make it a joint effort.
You can do all the spring cleaning yourself and end up exhausted and resentful, or you can get your significant other (or maybe even a kind friend) involved in the process. Splitting up the tasks and having someone to talk to will make it easier and cut the cleaning time down.
- Bring on the fun.
Is it going to be a party? Probably not. But you can make it less painful. Get a dance party going with the dust mop. Reminisce over the photo albums you find. It may take a little longer, but you’ll have some laughs along the way.
- Bring in the experts.
Whether you are on a regular schedule of deep cleaning or it’s been a while, now is the perfect time to get things like carpets and hard surfaces really clean. Bring in a company like Zerorez, which uses EMPOWERED WATER™, an enhanced water that’s electrolyzed and oxidized to create a powerful cleaning solution. This patented technology is safer, greener, and can leave hard surfaces like countertops, natural stone, and linoleum sanitized. You can also use Zerorez to deep clean throw rugs and carpets.
- Turn spring cleaning into a treasure hunt.
A great way to get your kids involved in the cleaning is to turn it into a game. Make a list of items for them to find and cross off as they are cleaning under the bed or in their closets. If a prize is involved, they’re bound to want to help.
- Think safety.
Built-up dirt and grime can actually be doing harm to your home and your family. Using eco-friendly Zerorez to clean hard and soft surfaces eliminates the dirt as well as the toxic chemicals many people hate about deep cleaning. Zerorez is safer to use because it has no soap, detergents, or solvents. In fact, it’s so safe that you can drink it, just like KFI’s Bill handle did!
- Manage your expectations.
What may look like a one-day job can actually require an entire weekend—with follow-up next week. Make a list of tasks and number them in order of importance. Still feeling pressured? Remember the deadline is yours to set and to keep. And everything is better with music.
- Make a clean break.
Stuff that’s been hanging around your garage for years could be stressing you out without you knowing it. Clutter creates chaos. This year, make a three-part plan to get rid of it:
- List it: Snap some pictures and put it up on eBay or Craigslist.
- Have a garage sale: Everything else can be set out on the lawn. Prepare for early birds and expect haggling over your $50 dining room chairs.
- Donate: Giving anything that doesn’t sell to charity will makes everyone’s day. Anything you donate is a tax writeoff, so get a receipt.
Once you’ve finished your spring cleaning, it’s a good idea to make a schedule for the next year. Plan out and mark on your calendar when you need to clean your gutters, change out your filters, have your dryer vent cleaned, and deep clean your carpets, rugs, and hard surfaces again with Zerorez.
*Up to 200 square feet for each area. Cleaning must be scheduled to take place by April 30, 2015. Residential addresses only, a $15 service charge is added to each visit. Cannot be combined with any other offers.
February 13, 2015
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What’s better than having clean carpets?
Getting a great deal on clean carpets! Score a hat trick with Zerorez this month and get three areas cleaned for $199. Book any service with Zerorez at zerorezsocal.com/powerplay and for a limited time, be automatically entered to win a meet and greet with the LA Kings Ice Crew, a team-signed stick, and tickets to an upcoming LA Kings game! Book now at: zerorezsocal.com/powerplay.
Hurry to take advantage of the $199 special; it gets put in the penalty box when the month is over.
The Importance of Cleaning Your Carpets
Zerorez keeps your carpets looking good and lasting long. More importantly, they can also help to protect your health.“Carpet cleaning can improve the appearance of your home and extend the life of your carpet, but perhaps the most valuable benefit from the process is improving you and your family’s health,” said CBS.
Health benefits of carpet cleaning include:
- Helping to create optimal conditions for asthmatics and those with other breathing conditions. “According to the American Lung Association, if members of your household suffer from conditions that can affect their breathing, such as snoring or asthma…you may benefit from having your carpets professionally cleaned,” said CBS.
- Removing potentially dangerous pollutants including pet dander, insects, dust, and other allergens
- Eliminating dust mites
- Preventing the growth of mold that can thrive in high humidity areas
What Makes Zerorez Different?
Zerorez has become Southern California’s favorite carpet cleaner with its unique and effective solution to carpet cleaning. In addition to the traditional benefits, Zerorez offers a few important advantages.
Safer to use
Unlike many traditional carpet cleaners that use soap, detergent, or solvents, Zerorez’s cleaning services are based on a unique technology that uses EMPOWERED WATER™. This enhanced water is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals. It is so safe that you can drink it, and, in fact, KFI’s Bill handle did!
Safe for kids and dogs too – Some carpet cleaning solutions can be more toxic that the dirt in your carpets, and can be harmful to children and pets. Zerorez’s carpet cleaner is eco-friendly, safe for children and pets as soon as it dries, and won’t aggravate allergies.
Zerorez EMPOWERED WATER™ is perfect for commercial cleaning – It can also be used on hard surfaces that are prone to germs, like kitchens and bathrooms
No residue – Traditional cleaning agents leave behind a residue that’s soapy when wet and can dry crunchy. No one wants to crunch while they’re walking through their living room. Zerorez dries clean and soft.
Patented technology – Our and ours alone!
Doesn’t a cleaner and greener product sound good to you? It does to us, which is why we want to make sure you see the Zerorez difference for yourself. Call 866.937.6739 or visit zerorezsocal.com/powerplay today to take advantage of our February special and for a limited time, be automatically entered to win a meet and greet with the LA Kings Ice Crew, a team-signed stick, and tickets to an upcoming LA Kings game! It’s the coolest offer out there!
**No purchase necessary to enter. Enter online at zerorezsocal.com/powerplay. 1 entry per household. Southern California residents only. Game chosen at the discretion of the LA Kings and based on availability. Cannot be combined with any other offer. Offer ends 2/26/2015.
December 4, 2014
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Jeff Christensen of Zerorez was pleased to visit with Bill Handel of KFI radio at the Whitehouse Restaurant in Anaheim, California just before Thanksgiving of this year. Handel does his show from the Whitehouse Restaurant each year where owner Bruno Serato feeds over 1,200 “motel kids” each night for free, 365 days a year. He has been doing this for 12 years, and the community has gotten behind this great effort, dubbed “Caterina’s Kids” in honor of Bruno’s mom. This year Jeff Christensen personally stopped by to leave a check to help with the cause. The picture (l) shows Handel doing his broadcast from the Whitehouse Restaurant, and on the right, Jeff with some of the other participants. Left to right, Marjorie Handel, Vinny, owner of Reborn Cabinets and a big supporter of Caterina’s Kids, Whitehouse Restaurant executive chef Eddie Meza, Vinny’s wife, and Jeff on the far right. Great fun and a very worthy cause!
October 13, 2014
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We love our pets most of the time, but when they have an accident in the carpet, it is a headache!
Pet urine stains are effected by many things, including food ingested, health of the animal, medications, etc. When urine comes out of the body it is very acidic but becomes alkaline as natural occurring bacteria digest the protein residue in it. The byproduct of this digestion process is ammonia which generally creates a strong odor. To remove urine we need to pre-treat it to make it water soluble in order to remove the urine residue. There are, of course, many consumer products available to treat pet urine accidents. Unfortunately, they generally just neutralize the urine with an enzyme chemical, but of course they do not eliminate the urine itself.
At Zerorez, we offer three levels of pet urine removal, depending on the severity of the problem:
Basic Urine Pre-Treatment – We always recommend the Complete urine removal treatment, but there are times when the client prefers the basic service. We pre-treat the spot with a urine neutralizing product to make the urine water soluble, then flush out the urine and pre-treat solution utilizing a carpet wand and hot water extraction to remove as much of the urine as possible from the surface yarns of the carpet. This will NOT always eliminate the odor coming from the carpet pad underneath the carpet, and in fact may reactivate the odor when the moisture comes in contact with the padding, but it will certainly yield a more sanitary surface. The Basic urine treatment is less expensive than the Complete treatment and may be appropriate if the main concern is a sanitary surface and odor is not a big problem.
Complete Carpet and Pad Treatment – This is especially worthwhile if there are small, saturated areas. We use a 12” x 12” tool called the “claw” which is placed directly on the soiled area. A neutralizing solution is poured on the soiled areas and then around the edges of the “claw”, and the solution is then suctioned through the pad, carpet backing, yarn of the carpet, and up through the face of the “claw”. This is followed by several rinsing cycles to extract all of the pre-treat solution from the pad, carpet backing, and surface yarns. This accomplishes a complete rinse of the carpet and is the most effective way to eliminate most of the urine residue, but it still may not extract all of the odor coming from the subflooring underneath the carpet. Of course this process is more extensive and is therefore priced a bit higher than the Basic service, but it is a very effective way to purge carpets and padding of pet urine.
Full Restoration – In cases where there are large areas saturated with urine, a more permanent solution may be required. In this case, we disengage the carpet, remove and replace the pad, treat and seal the sub floor, then treat and clean both sides of the carpet before re-installation. Sometimes even tack-less strips, drywall and baseboards will need to be treated. In some cases this may actually be more cost effective than the Complete Carpet and Pad Treatment because we are treating a large area at the same time rather than charging to sanitize multiple areas one at a time. By the way, none of these treatments guarantee to fix discoloration of the carpet fibers since they may have been damaged or altered by the urine. But the sooner you remove the urine soiling, the less likely that discoloration will become permanent.
While it would be wonderful if we could just spray on a magic solution to eliminate the problem when our four legged friends have an accident, that is just not possible at this time.
You can be sure, however, that Zerorez is ready to help you with the most appropriate solution when your pets surprise you with a little or big accident!
June 30, 2014
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Join Zerorez Socal on a visit to the winning participant in the LA Kings Royal treatment at the Drake’s home!
Do you want your home Zerorez'd? We are professional carpet and surface cleaners with experience serving all of Southern California - including:
Orange County, Los Angeles County, Ventura County, Riverside County, San Bernardino County. The LA Kings Ice Crew are sponsored by Zerorez Socal!
June 12, 2014
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Earlier this year Zerorez Socal partnered with the Bookieboo Network in a blogger challenge that brought in over 70 blogs based on the experience of having their homes Zerorez’d! Bloggers in Southern California had the opportunity to get a fresh start. Here are some blogger highlights from this wonderful campaign:
Addicted2Savings4u states: “Since we tend to detox our bodies with water why shouldn’t we do the same with our homes. We’re in our homes more than any other place and it needs to become top priority to detox. Zerorez has listed 10 ways to detox your home on their site here and I’m loving every single one of them. We had our floors cleaned by Zerorez recently and I can’t believe all the filth is gone. It was the first step to detoxing our home and now we’re starting with a fresh canvas. The floors are so clean my daughter can now crawl on them without touching anything gross. See my first post about the 5 second rule of Zerorez here.”
She was so excited she tweeted a before and after of her wood floors here:
Justglowingwithhealth.com was surprised at our ability to clean her outside area rug. “They cleaned a very old throw rug that we have had for years and used in the patio. I didn’t think there was any hope for it, but obviously I didn’t know Zerorez. I’ll let the pictures do the talking.“
OC Mom Blog had this to say: “I don’t use a housekeeping service because I refuse to use cleaners that contain chemicals in my household. Since all of the food that goes into my kids body is pure and organic, why would I want the environment that they live in to be surrounded by chemicals?I make all of our household cleaners, and I was hesitant about having a professional carpet cleaner come into my home, until learning about ZeroRez. They claimed to clean my carpets without the use of any chemicals – just steam and their patented high pH alkaline water (EMPOWERED WATERtm) – too good to be true? That’s what I thought too.” Just view the before and after of the stairs.
And of course these awesome bloggers were not afraid to drink Zerorez’s “empowered water.” Luckily we caught some of these fun moments on camera!
We’ll be posting more highlights from these amazing bloggers shortly! To view our Facebook album of great photos go here.
June 12, 2014
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Zerorez Socal cleaning uses “just” water, so there is no soapy residue left behind to attract new dirt and pollutants. And it is truly “green” for people including kids and pets, because it is “just” water. In fact many of our clients and technicians show your just how safe the solution is by drinking the water. We are the guys that drink the water and the zero residue truly green clean experience in Southern California.
Read our Yelp Reviews: http://www.yelp.com/biz/